Frequently Asked Questions

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The information you provide to us is collected to provide you with optimal assessment and treatment services. All staff members are trained to keep your records private and they will collect, use, and disclose your information to other staff members only as necessary. Our privacy of personal information and accessibility service policy is also provided in our standard of care at the outset of service. 

Client records are stored electronically on a secure site. All paper records are maintained securely in a locked facility. You can access the information in your file at any time by requesting it.  Rachel Skerrett is the health information custodian for Skerrett Psychology clinics.   

Confidentiality is always respected. No information will be communicated, directly or indirectly, to a third party without your informed written consent. 

Exceptions to confidentiality include the legal and/or ethical obligations to:

• Inform a potential victim of violence of a client’s intention to harm. 
• Inform an appropriate family member, health care professional, or police if necessary, of a client’s intention to end his or her life. 
• Release a client’s file if there is a court order to do so.
• Inform Family and Children’s Services if there is a child at risk or in need of protection. 
• Report a health professional who has abused a client.
• Share information with the College of Psychologists of Ontario for supervision or auditing purposes.